December 21, 2017

Client Director

Location: Vancouver

We are looking for a talented, motivated, and entrepreneurial Client Director to join our team. If you’re passionate about establishing, maintaining and growing healthy relationships with our clients, let’s chat. You should be passionate about digital marketing and communications and how it can help our clients’ businesses.

We are a solutions oriented company and strong client relationships are key in helping us achieve our business objectives. We want an inspiring relationship builder who can grow our business and deliver industry leading customer satisfaction.

Your Responsibilities:

  • Create, grow, forecast, and retain great client relationships on key accounts.
  • Provide trusted counsel to our clients based on the evolving digital marketing landscape and their unique business goals – Be a true partner for our clients.
  • Work closely with Producers and provide support to them on your key accounts.
  • Share proactive ideas with clients with clear plans on how to put into practice.
  • Conduct networking and relationship building activities to expand opportunities with client contacts and prospective customers.
  • Develop account plans and associated financial projections for key client accounts.
  • Report on client health metrics to executive team on a regular basis
  • Champion new initiatives, uncover new client opportunities, create and deliver insight-driven creative briefs, and work with creative team on ensuring work that continually meets or exceeds our client’s expectations.
  • Conduct ongoing account check ins, planning exercises, and reviews to ensure that our clients are prepared for any challenges and opportunities.
  • Be a key contributor to new business initiatives.

The skills:

  • 5+ years of digital or advertising agency client services, 3+ years of leading account engagements.
  • Proven problem solving, pitching, contract negotiation, presentation, communication, and management skills are a must.
  • Ability to develop strong relationships with clients by gaining trust and repeated successful delivery of expectations.
  • Experience with various projects types including web, mobile, apps, video, branding, marketing campaigns and strategic consulting.

Would be a bonus if you can

  1. Work Hard
  2. Be Nice
  3. Think Big
  4. Love Digital
  5. Have fun

 

If you’re our awesome future Client Director please share your details and interest with us at: jobs@poundandgrain.com